Weymouth Bay Medical Practice Partners

Royal Crescent Surgery:

• Dr Martin Schmidt
• Dr Tanya Stead
• Dr Chris Nelson
• Dr Marie Goddard
• Dr Kathryn Jitan
• Dr Sharlina Sallehuddin
• Dr Kirstie Stone
• Dr Matthew Grist
• Dr Emily Meachim
• Dr William Bodger
• Dr Jacob Stone

Preston Road Surgery:

• Dr Joanna Young
• Dr Eleanor Costales
• Dr Benjamin Chennell
• Dr Tracey Walden
• Dr Kimberley Goldstein-Jackson
• Dr Sarah Reese
• Dr Edward Ellis

Dorchester Road Surgery:

• Dr Wayne Knight
• Dr Emma Casson
• Dr Ali Husain
• Dr Gemma Fornai
• Dr Rowan Jones (Salaried GP)

Practice Management Team

Practice Business Manager - Sandra Maddison
Our Practice Business Manager is responsible for the efficient running of the practice and the planning of future services. If you have comment on any aspect of your healthcare, Sandra would be pleased to hear from you.

Business Administration Manager - Natalie Jackson
Our Business Administration Manager supports the Practice Manager with business administration for the Practice.

Operations Manager - Leanne Birch
Leanne is responsible for the day-to-day management of the surgery and manages the administration team. Comments on the service you receive are always welcome.

Administration Team 

Our administration team work across all three surgeries and will assist you in making routine and emergency appointments to see a doctor, nurse, or other healthcare team member. They undertake repeat prescriptions and answer numerous and varied questions. They will always offer help and assistance and are here to help you. When you contact the surgery, they may ask you for some details according to the nature of your call. They are trained to make enquiries and to signpost you to help as best they can.

GP Registrar 

The practice is a training practice. Our registrars are fully qualified and have a great deal of hospital experience. Registrars are appointed by the practice and are attached to the practice for 6 to 12 months during which time they complete their training to become a GP. When booking an appointment, you may be offered an appointment with one of our registrars.

Advanced Nurse Practitioner

Advanced Nurse Practitioners are highly experienced nurses who have undertaken additional training and share the workload of the GPs. They are able to diagnose, prescribe and refer. 
They work closely with the GPs. Patients can choose to see the Advanced Nurse Practitioner if they wish.

Practice Nurses

Our practice nurses are available by appointment and their numerous tasks include child and adult immunisations, cervical smears, dressings, removal of stitches, ear syringing and assisting with minor medical and surgical procedures. The nurses also run regular clinics covering a variety of health topics.

Health Care Assistant (HCA) 

HCAs work alongside the Doctors and Nurses as part of our healthcare team. They have been trained to carry out routine tests and health checks and are an important part of our team.

Phlebotomists

Phlebotomists work as part of our healthcare team and are trained to take blood for analysis, take blood pressure readings, and record height and weight.

District Nurses

The Community Nursing Service is primarily a visiting service who work closely with the surgery. The district nursing team provides skilled nursing assessment, care, advice and health education to patients who cannot leave their own homes. They work with the GPs and other professionals to ensure that you and your family receive the help and support needed when being nursed in the community. 

Health Visitors 

Our health visitors are specially qualified nurses and are based at Littlemoor Health Centre. They provide information, advice and support to families and co-ordinate child development checks. Telephone Number: (01305) 361071

Midwives - Ante-natal and post-natal care

A shared care system is provided between the GPs, Midwives and Dorset County Hospital. If you think you are pregnant you can complete a pregnancy self-referral form by visiting 
the NHS website or you can inform the surgery to be referred.

Appointments

All patients have a named GP. This means that your care will be managed by this GP and that your appointments will be with them to provide the continuity of care that our patients tell us they need. All consultations with GPs or Nurses are by appointment only. You can book appointments up to 6 weeks in advance.

We offer Telephone Consultation appointments and Face to Face appointments. When booking your appointment, you will be asked to give some details as to the nature of your problem.  Our receptionists are trained to signpost you to the most appropriate service for your needs. 

When you arrive at the surgery, please check in using our self-check machine or at reception, the doctor or healthcare professional will call you in.

Enhanced Access Appointments

Enhanced Access allows GP Practices to offer appointments outside standard hours, giving you more access to a clinician at a time that suits you.

Enhanced access appointments are available at:

• The Bridges Surgery
• Crossroad Surgery 
• Wyke Surgery 
• Lanehouse Surgery
• Easton Surgery

Home Visits 

Home visits are carried out at the discretion of the doctor. If you are too ill to attend the surgery, you may ask for a home visit. Please call before 10 AM if possible and be prepared to give some information about your problem.

Your details will then be passed to a clinician who will decide the best course of action. This may be telephone advice, a prescription or a home visit by a visiting nurse or doctor.

eConsult

You can contact your doctor online by completing an eConsult which can be found on the homepage of our Practice website.  

eConsult can also be used for admin requests such as sick notes (Fit note), medical reports, test results etc.

Repeat Prescriptions 

All our prescriptions are processed electronically and will be sent to your nominated pharmacy. 

Please request your medication in plenty of time, we can accept requests 2 weeks before the due date. We take 2 working days to complete your request, which will then be sent electronically to the pharmacy of your choice. The pharmacy team then need time to make up the medication, and the time for this is dependent on which pharmacy you use.  In most cases allow the pharmacy 5 days to make up your medication.  

You can request your prescription by using online services which is our preferred method, in writing or via your chosen pharmacy. Unfortunately, we cannot accept requests over the telephone. 

Online Services – SystmOnline / Airmid App / NHS App

Through SystmOnline/Airmid or the NHS App you can request medication, book and cancel appointments, view part of your medical records and view test results. 

To register for this service please ask at reception. You will need to provide two separate forms of ID - photo ID and proof of your address. You will then be supplied with a login and password enabling you to use Patient Online Services. 

Test Results

Test results will be available to view using online services with links containing further information about the test. If you are asked to telephone for the result of a test our receptionist will give you the result as directed by your doctor. For blood test results please allow 5 days and X-ray results 14 days. 

Patient Participation Group (PPG)

The surgery has an active patient participation group which is available for all current members of the practice to join. The PPG help us identify areas where we can improve or change, help us set goals and produce positive results. If you would like to join the PPG, please inform reception who will pass your name and email address to our PPG Co-ordinator at the surgery.

Are you a Carer?

A Carer is someone who, without payment, regularly helps a disabled, ill or frail relative, friend or neighbour. A Carer may be of any age and includes young carers under 18.

If you are a Carer, please inform reception so you can be added to the Carers register. You will then be contacted with information about services and support that can assist you within your caring role.  We have links with the Carers Team at Dorset County Council and other organisations that support Carers.

Surgery Opening Times - Monday to Friday 8:15am to 6:30pm

Please note that the telephone lines are open from 8:30am to 6:30pm

Emergency Calls When the Surgery Is Closed  

If you are unwell in the evening, overnight or at the weekend when the surgery is closed, you can contact the Dorset Urgent Care Service on 111

When you ring the Dorset Urgent Care Service, your call will go through to a trained member of staff will take some details from you. They will pass your details straight over to a clinician who will ring you back at ask you more about the problem and, with you, will decide the best option for you. Depending on the seriousness of your condition, this might be:

• Advice over the phone
• A visit to a local treatment centre, or
• A home visit by a nurse, doctor or paramedic

Urgent Treatment Centre (UTC) - Weymouth Community Hospital
The Urgent Treatment Centre provides treatment for people with non-life-threatening injuries and urgent medical problems. Patients will be directed to their GP if their problem is not urgent, or a local pharmacy if the problem is best managed there. 
Call 111 for an appointment at the Urgent Treatment Centre.
Open Monday to Sunday 8am to 8pm including Bank Holidays
X-Ray facilities: Monday to Friday, 9am to 5pm.  Saturday and Sunday 10am to 2pm.

Zero Tolerance Policy

Weymouth Bay Medical Practice is committed to taking all reasonable precautions necessary to ensure the safety and well being of its employees and endeavours to ensure that all employees are protected from physical and verbal abuse.

Our practice staff are here to help you. Our aim is to be as polite and helpful as possible to ALL patients.

We will not tolerate aggressive, abusive or violent behaviour towards any member of our staff and operate a zero-tolerance approach to violent or aggressive incidents. If you indulge in such behaviour, the incident will be reviewed and if we feel it appropriate, you will be removed from our medical list in accordance with NHS guidelines. 

Practice staff are here to help you so please treat us in the manner in which you would wish to be treated yourself. Please help us to help you.

Complaints Procedure

We always try to give you the best service possible, but there may be times when you feel this has not happened.  For further information on our complaints procedure please pick up a leaflet from reception or visit our website.